Frequently Asked Questions

Yes. FlexiBrace™ was built for knees with osteoarthritis, meniscus damage, and age-related joint wear. But it's important to understand the difference: an ordinary knee brace only gives you compression, basically warmth and a little squeeze. FlexiBrace™ uses the PrecisionDial™ to take the load off, which means the pressure is physically shifted away from the damaged area. That's the difference between a warm wrap and real structural support.

This is the most common question we get, and the most understandable. After years of treatments that didn't work, it's natural to conclude your knee is beyond help. FlexiBrace™ has helped many customers who were convinced surgery was their only option left, and who went on to feel a real difference in their daily life. How bad it looks on an X-ray doesn't tell the whole story of what taking the load off the joint can do for your day. And the 60-day guarantee is there so you can prove it to yourself, without any risk.

Most customers report more stability and clear relief soon after they dial in the fit. Your knee swells and changes through the day, and that's exactly why the PrecisionDial™ lets you fine-tune the support as you go. Lasting pain relief builds with regular use over time.

To loosen: Pull the dial straight out from the brace until you hear a clear click. Once you hear that click, pull the lower cords to release the tension. To tighten: Press the dial back in toward the brace until it clicks. The dial is now locked in place, and you can turn it clockwise to add exactly as much tension as you need. Easy enough to do with one hand, which is the whole idea.

No. The patented StayLock™ system, with its soft silicone grip, holds the brace firmly in place whether you're walking, sitting, or standing up. A brace that slides down the leg is one of the most common complaints about cheap drugstore braces. It's a problem we engineered out from the ground up.

Yes. FlexiBrace™ has a slim profile and is made from thin, breathable material. It sits flat against the skin and stays invisible under regular pants. Full support, completely hidden from the world.

FlexiBrace™ is made in dedicated left and right versions for the best anatomical fit, so you'll select which knee you need when you order. If you have pain in both knees, many customers wear one on each. Not sure which you chose? Just email us and we'll confirm your order.

You can wear FlexiBrace™ all day, and most people do, especially for walking, stairs, standing, and anything that normally brings on the pain. We don't recommend sleeping in it, since the joint doesn't need active support while you're lying down and your skin benefits from the break. Loosen the PrecisionDial™ any time you're resting.

Yes, that's exactly what it's built for. Between the PrecisionDial™ tension and the StayLock™ grip, the brace holds its position through walking, stairs, gardening, and getting in and out of the car. Tighten it a little more before activity, loosen it when you sit down to rest.

Velcro loses its grip fast and can only be adjusted in rough, imprecise steps. The problem is that a knee with arthritis or swelling changes in size through the day, and morning versus evening can differ noticeably. The PrecisionDial™ lets you adjust the support to the millimeter, the moment you need it, without taking the brace off. That's the technical difference that decides whether you wear the brace all day or pull it off after an hour.

Yes. The mechanism was designed by an engineer with over 30 years in precision systems, and built to be used every day for years. The same engineering principle is used in professional orthopedic equipment. No loose threads, no parts that wear out fast.

FlexiBrace™ uses a breathable 3D-knit AirFlow™ fabric, a soft PatellaGel™ cushion around the kneecap, StayLock™ silicone grip strips inside, and flexible side stabilizers. The knit is 100% latex-free and gentle on sensitive skin.

Machine wash cold on a gentle cycle, or hand wash, using a mild detergent. Lay it flat to dry to protect the elastic, and skip the dryer. Cared for this way, the brace holds its shape and support for a long time.

Size is based on your body weight, not just the measurement around your knee, for the best fit and the right level of support. A detailed size chart is shown when you select your product option. Thanks to this method, fewer than 0.5% of our customers have ever needed to exchange for a different size.

You get free size exchanges within 60 days. We recommend checking the size chart first, but if the fit isn't right, just email us and we'll sort it out.

You can pay by credit or debit card, PayPal, Apple Pay, or Google Pay, whichever is easiest for you. There's no shipping fee either. We offer free tracked shipping on every order, and you'll get a tracking number by email as soon as your package ships.

To keep the price fair, we ship directly from our warehouse and skip the expensive middlemen. Delivery usually takes around 5 to 10 business days. You'll get a tracking number by email and can follow your package the whole way to your door.

Shipping is free on every order, with tracking included. You'll receive your tracking number by email the moment your package leaves our warehouse, so you can follow it right to your door.

Simple. Thanks to our 60-day satisfaction guarantee, you can try the brace at home with no risk. If you don't feel a difference, just email support@tryflexibrace.com and we'll handle the return with no hassle and refund you in full.

Through the contact form on our website, or directly at support@tryflexibrace.com. We answer every question within 24 hours on business days.

Yes. A 60-day money-back guarantee, no exceptions and no explanations needed. Not 14 days. Not 30. A full sixty days, because a knee that's hurt for years needs real time to feel the difference. It's the founder's way of saying we're completely certain this works.